Last updated: April 2025

Who We Are

The Marble Group is a premium stone worktop fabricator and installer based in the UK. Our website is: https://themarblegroup.co.uk

We are the data controller for the personal information collected through this website. If you have any questions about how we handle your data, please contact us at info@themarblegroup.co.uk.

What Personal Data We Collect

When you use our website, we may collect the following personal information:

Contact and quote forms: Your name, email address, phone number, postcode, kitchen provider details, project description, product interests, and any files or images you upload (such as plans or photos).
Support request form: Your name, email address, phone number, order number, and details of your support enquiry including any uploaded images.
Trade account application: Your name, company name, email address, phone number, and business details including banking information for trade credit purposes.
Live chat: Any information you provide during a live chat conversation via our Superchat widget.
Analytics data: If you consent, we collect anonymised usage data such as pages visited, time on site, and general location via Google Analytics.
Marketing data: If you consent, we use the Meta Pixel to track certain website interactions for advertising measurement purposes.

Why We Collect Your Data

To respond to your enquiry: When you submit a contact or quote form, we use your details to get back to you with the information or estimate you requested. The legal basis is your consent and our legitimate interest in responding to customer enquiries.
To provide our services: If you proceed with an order, we use your details to manage your project, arrange templating, fabrication and installation. The legal basis is the performance of a contract.
To send a confirmation email: When you submit a form, we send an automatic confirmation to the email address you provide. The legal basis is your consent.
To improve our website: If you accept analytics cookies, we use anonymised data to understand how visitors use our site. The legal basis is your consent.
For marketing purposes: If you accept marketing cookies, we use tracking data to measure the effectiveness of our advertising. The legal basis is your consent.
To prevent spam and abuse: All forms on our website are protected by Cloudflare Turnstile (see below). The legal basis is our legitimate interest in protecting our services.

Contact Forms

When you fill in one of our contact, quote, support, or trade account forms, all of the data you enter — including your name, email address, phone number, and any text you provide — is sent to our team via our email service provider, Resend. Your form data is not stored in a database on this website.

Where a form allows you to upload files (such as kitchen plans, photos, or supporting documents), those files are attached directly to the email sent via Resend and are not stored separately on our website or any server we control. The files travel with the email to our inbox and are subject to the same handling as all other form data.

A copy of each submission is processed and stored on Resend's servers, which are located in the United States. Resend is certified under the EU–US Data Privacy Framework, ensuring that transfers of personal data from the UK/EEA to the United States meet the required standards of data protection. Email logs are accessible in our Resend account for up to 30 days for support and troubleshooting purposes. For more information, please see Resend's Privacy Policy.

Spam Protection — Cloudflare Turnstile

All forms on our website are protected by Cloudflare Turnstile, a privacy-friendly spam and bot prevention service. When you submit a form, Turnstile performs a brief verification in the background. This does not require you to solve a CAPTCHA puzzle in most cases.

During this verification, Cloudflare may process certain browser signals (such as your IP address and browser characteristics) for the purpose of confirming you are a real user. This data is processed by Cloudflare Inc. and is subject to Cloudflare's Privacy Policy. The Turnstile verification script is loaded from challenges.cloudflare.com.

Cookies

Our website uses the following categories of cookies:

Essential cookies (always active): These are required for the website to function and cannot be switched off. They include your cookie consent preference (stored in your browser's local storage under the key tmg_cookie_consent). No personal data is contained in these.
Analytics cookies (optional — requires consent): If you consent, we load Google Analytics, which uses cookies to collect anonymised information about how you use our site — such as pages visited, time on site, and general geographic location. This data helps us improve the website. Google may process this data on servers outside the UK. See Google's Privacy Policy.
Marketing cookies (optional — requires consent): If you consent, we load the Meta Pixel, which tracks certain actions on our website to measure the effectiveness of our Facebook and Instagram advertising. See Meta's Privacy Policy.

When you first visit our website, a cookie consent banner will appear. You can choose to accept all optional cookies, select individual categories, or use essential cookies only. You can change your preferences at any time by clicking the cookie icon at the bottom-left of any page.

Neither Google Analytics nor Meta Pixel is loaded unless you have given your consent.

Third-Party Services

We use the following third-party services to operate this website:

Resend: Email delivery for form submissions and confirmation emails. Data processed in the US under the EU–US Data Privacy Framework.
Cloudflare Turnstile: Spam and bot protection on all forms. Data processed by Cloudflare Inc.
Superchat: Live chat widget. Any information you share in a chat conversation is processed by Superchat in accordance with their Privacy Policy.
Google Analytics: Website analytics — only loaded with your consent.
Meta (Facebook) Pixel: Advertising measurement — only loaded with your consent.
Replit: This website is hosted on Replit's infrastructure. Replit processes server request data (such as IP addresses) as part of standard hosting operations.

Quotes

Information submitted through our quotation forms is used solely to assess your project requirements and prepare an accurate estimate. Your contact details are required so that we can follow up with you regarding your project.

How Long We Retain Your Data

Form submissions delivered via Resend are accessible in our email account for as long as we retain our business email records, and on Resend's servers for up to 30 days for delivery and support purposes. If you request deletion of your data, we will remove it from our own systems and request deletion from Resend where possible.

Your cookie consent preference is stored in your browser's local storage and persists until you clear your browser data or change your preferences.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate data.
Right to erasure: You can ask us to delete your personal data where there is no legitimate reason for us to continue holding it.
Right to withdraw consent: Where we rely on your consent to process data (such as analytics and marketing cookies), you can withdraw that consent at any time via the cookie settings button.
Right to complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at info@themarblegroup.co.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check this page periodically.