Who We Are

Our website address is: https://themarblegroup.co.uk

What Personal Data We Collect

When you use our website, we may collect the following personal information:

Contact and quote forms: Your name, email address, phone number, postcode, kitchen provider details, project description, product interests, and any files or images you upload (such as plans or photos).
Support request form: Your name, email address, phone number, order number, and details of your support enquiry including any uploaded images.
Trade account application: Your name, company name, email address, phone number, and business details.
Live chat: Any information you provide during a live chat conversation via our chat widget.
Analytics data: If you consent, we collect anonymised usage data such as pages visited, time on site, and general location (see Analytics and Marketing section below).

Why We Collect Your Data

We collect and use your personal data for the following reasons:

To respond to your enquiry: When you submit a contact or quote form, we use your details to get back to you with the information or estimate you requested. The legal basis for this is your consent and our legitimate interest in responding to enquiries.
To provide our services: If you proceed with an order, we use your details to manage your project, arrange templating, fabrication and installation. The legal basis is the performance of a contract.
To send you a confirmation email: When you submit a form, we send an automatic confirmation to the email address you provide. The legal basis is your consent.
To improve our website: If you accept analytics cookies, we use anonymised data to understand how visitors use our site so we can improve it. The legal basis is your consent.
For marketing purposes: If you accept marketing cookies, we use tracking data to measure the effectiveness of our advertising. The legal basis is your consent.

Contact Forms

When you fill in one of our contact, quote or support forms, all of the data you enter into the form — including your name, email address, phone number, physical address and any uploaded project documents such as kitchen plans — is sent to our team via our email service provider, Resend. Resend processes your data and delivers it to our inbox so we can respond to your enquiry. Your form data is not stored in a database on this website. However, a copy of each email, containing all of the data you submitted through the form, is processed and stored on Resend's servers, which are located in the United States.

This processing is necessary for the performance of our contract with you and to respond to your enquiry. Resend is certified under the EU–US Data Privacy Framework, ensuring that transfers of personal data from the UK/EEA to the United States meet the required standards of data protection. For more information, please see Resend's Privacy Policy.

Email logs are accessible in our Resend account for up to 30 days for the purposes of support, delivery verification and troubleshooting. Resend may retain data on their infrastructure beyond this period in accordance with their own privacy policy. To request deletion of your data, please contact us using the details provided below.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookie Consent

When you first visit our website, a cookie consent banner will appear asking for your permission before any non-essential cookies are set. You can choose to accept or reject cookies in the following categories:

Necessary cookies: These are essential for the website to function and are always active. They include your cookie consent preference.
Analytics cookies: These allow us to measure how visitors use the site using Google Analytics. They are only loaded if you give your consent.
Marketing cookies: These are used by Meta (Facebook) Pixel to measure the effectiveness of our advertising. They are only loaded if you give your consent.

You can change your cookie preferences at any time by clicking the cookie settings button at the bottom-left of any page, or via the "Cookie Settings" link in the footer.

Analytics and Marketing

With your consent, we use the following third-party services:

Google Analytics: We use Google Analytics to understand how visitors interact with our website. This collects anonymised data such as pages viewed, time spent on the site, and general geographic location. Google may process this data on servers outside the UK. You can find out more in Google's Privacy Policy.
Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This tracks actions taken on our website after viewing or clicking on an ad. You can find out more in Meta's Privacy Policy.

Neither of these services is loaded unless you have given your consent via the cookie banner.

Third-Party Services

We use the following third-party services to operate this website. These services may process your personal data on our behalf:

Resend: We use Resend as our email service provider to deliver form submission notifications and confirmation emails. All data you enter into our forms — including your name, email address, phone number, physical address and any uploaded documents — is processed and stored on Resend's secure servers in the United States. Resend is certified under the EU–US Data Privacy Framework to ensure compliant international data transfers. Email logs are accessible in our account for up to 30 days. Resend may retain data beyond this period in accordance with their own privacy policy.
Superchat: We use Superchat to provide live chat support on our website. Any information you share in a chat conversation is processed by Superchat.
Google Analytics: Website analytics (with your consent only).
Meta (Facebook) Pixel: Advertising measurement (with your consent only).

Quotes

Quotes filled using the quotation forms are retained for the purpose of assessing your project accurately. Whilst contact details are required in order for us to contact you regarding your project if and when required.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.