The installation date will be confirmed by your project manager after all the points in their initial confirmation email have been signed off on and the final balance payment is settled. This process should be completed within 24hrs of receiving your confirmation email in order to avoid delays in putting the job in production. Even if you have a pre-booked fit date, this is still a requirement as the factory cannot start fabrication until all the details of the job have been confirmed.
If you believe the confirmation process and balance payment have both been settled and you still have not received a fitting date, please contact your project manager so they can either allocate you a date or clarify on which items remain to be settled.
We accept payment via BACS; our bank details will be on the pdf invoice below the Amount Due. Another option is to call the office and pay by card.
Please forward the payment receipt to the project manager once the payment is made. There may be a delay in the timeline between the payment being made, the payment being received, and the project manager being notified of the payment being received via our accounts team. If they receive the receipt straight away and no other details are outstanding – they can put the job straight into production.
Please use your order number as the reference when making any payments.
If the installation is still in progress it is best to remain calm, raise the issue to the fitting team but still let the fitting team finish the job. Oftentimes they are very capable of mitigating issues on-site as they are also skilled stone masons.
For circumstances in which the issue cannot be remedied during the initial installation, the best course of action is to fill out a Support Request Form – https://www.themarblegroup.co.uk/support-request/.
Please notify your project manager once the form has been submitted as they will then have all the information they need to remedy the solution.
With quartz and natural stone, a polished finish is far easier to clean than its non-polished version. Matt/honed/suede finishes will require more daily maintenance and daily care, as any spills will find their way into the grain of the worktop and will not just sit on the polished surface. These do not tend to stain if cleaned correctly and you can be more abrasive with a matt finish worktop to remove any marks.
With sintered stones, the polished finish is not as robust as the matt finish, so we recommend the matt finish surface where possible. Polished sintered stones scratch far easier than a matt-finish counterpart.